Terms and conditions

This is a translation. The Slovak version is legally binding. Slovak version

1. Introductory provisions

These terms and conditions govern the sale of courses and training through the website skilleroa.com/en.

Seller (service provider):
[doplňte: company name]
Registered office: [doplňte: registered office]
Company ID (IČO): [doplňte: Company ID], Tax ID (DIČ): [doplňte: Tax ID]
[doplňte: VAT number]
Registration: [doplňte: business register entry]
E-mail: [doplňte: contact e-mail]
Supervisory authority: Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, Bratislava

The buyer is the person who orders the course. A participant is the person who attends the course; this may be the buyer or a person designated by the buyer. A buyer who, when ordering, is not acting within their business or profession is a consumer. Provisions marked as applying to consumers do not apply to businesses.

2. Ordering and conclusion of the contract

You order a course by completing the registration form on the website and pressing “Place binding order”. Before sending, you can see the price, date, payment method and all details you entered, and you can correct them.

The contract is concluded when we deliver the e-mail confirming your order. Your seat is reserved from the moment you send the order: for card payments for 15 minutes, for bank transfers until the due date of the proforma invoice. If payment does not arrive in time, the reservation is released and the order lapses. With payment by invoice after the course, the seat is confirmed immediately.

Course capacity is limited. If a course is full, you can join the waiting list; when a seat becomes available, we will send you an offer valid for 24 hours.

3. Price and discounts

The price stated for the date at the time the order is sent applies. All prices on the website include VAT.

For orders of at least 3 seats for one date we give a group discount of 10 %. The early-bird price applies until the date stated for the course date. Discounts and discount codes cannot be combined; the one that is more favourable for you applies.

4. Payment terms

After receiving payment we issue a tax document. You will find all documents and the order status in the customer area of the website; you sign in with a link we send you by e-mail.

5. Course delivery

We e-mail participants the venue or access to the online course and all practical information before the course starts. We send a reminder before every session.

A participant who attends at least 80 % of the course receives a certificate of completion, which they can download in the customer area.

We expect participants to be punctual and respectful towards the instructor and others. We may exclude a participant who repeatedly and seriously disrupts the course; in that case the price is not refunded.

6. Changing the participant and moving to another date

You may send another person instead of the registered participant free of charge if you tell us at least 2 days before the course starts. Moving to another date of the same course is possible subject to availability and under the conditions in the cancellation policy.

7. Cancellation by the buyer

Cancellation and cancellation fees are governed by the cancellation policy, which forms part of these terms and conditions. This does not affect a consumer’s statutory right of withdrawal under section 9.

8. Cancellation or change of a course by the seller

A course runs once the minimum number of participants is reached. We decide whether it will run no later than 7 days before it starts and inform all registered participants without delay.

If we cancel a course, we will offer you another date or refund the full amount paid within 14 days. For serious reasons (e.g. sudden illness of the instructor) we may move the course or provide another instructor with comparable expertise. We are not liable for costs you incurred yourself in connection with the course (e.g. travel or accommodation).

9. Consumer’s right of withdrawal

A consumer has the right to withdraw from the contract without giving a reason within 14 days of its conclusion. It is enough to send us the withdrawal by e-mail to [doplňte: contact e-mail]; you may use the model form below, but you do not have to. The deadline is met if you send the withdrawal before it expires.

After withdrawal we will refund all payments received no later than 14 days after receiving your withdrawal, using the same payment method you used, unless we agree otherwise. We do not charge any fee for the refund.

If the course starts before the withdrawal period ends, you expressly request, when ordering, that the service start before the period expires. If you then withdraw, you will pay for the part of the course provided up to the moment you notified us of the withdrawal. Once the service has been fully provided, the right of withdrawal ends.

10. Complaints

If the course does not match its description or the agreed scope, please complain without undue delay by e-mail to [doplňte: contact e-mail]. State the order number and what was wrong. We will confirm receipt by e-mail and resolve the complaint within 30 days at the latest. Depending on the nature of the defect, we will offer to repeat part of the course, attendance on another date, a reasonable discount or a refund.

11. Alternative dispute resolution

If you are not satisfied with how we handled a complaint or believe we have violated your rights, you can ask us for redress at [doplňte: contact e-mail]. If we reject the request or do not reply within 30 days, a consumer may submit a proposal for alternative dispute resolution to an ADR entity under Slovak Act No. 391/2015 Coll., for example the Slovak Trade Inspection (www.soi.sk) or another entity listed by the Ministry of Economy of the Slovak Republic. Consumers resident in another EU country can also turn to the European Consumer Centre in their country.

12. Copyright in course materials

Course materials (presentations, guides, exercises, recordings) are protected by copyright. A participant may use them for their own learning and in their work. With company training, the company may use them internally. Without our written consent they may not be further distributed, sold or used to run your own courses. The course may not be recorded without the instructor’s consent.

13. Personal data protection

The processing of personal data is governed by the privacy policy published on the website.

14. Final provisions

Contractual relations are governed by the law of the Slovak Republic, in particular the Civil Code and Act No. 108/2024 Coll. on consumer protection; relations between businesses are governed by the Commercial Code. The choice of law does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. For tailored company training, the conditions agreed in the accepted proposal take precedence.

We may change these terms and conditions; the version in force when the order is sent always applies to the order. These terms and conditions are effective from [doplňte: effective date].

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: [doplňte: company name], [doplňte: registered office], [doplňte: contact e-mail]
I hereby give notice that I withdraw from the contract for the provision of the following service:
Course name and date: …
Order number: …
Date of order: …
Consumer’s name: …
Consumer’s address: …
Date and signature (only if submitted on paper): …

Updated 25 Sep 2026